FAQ

How I should choose the protector?

The most important is to choose the correct size (see size chart) Protector must fit ideally - too loose or too small does not fulfill its function.

What should I do if the product is defective or the contents of the package is not compatible with my order?

Contact us by e-mail (info@x-factor.pl) giving the order number and attaching photos showing the defect in the product. If the defect is not visible, describe the problem. We will try to solve it as soon as possible.  

How long does consider the complaint takes?

Processing of the complaint takes up within 14 calendar days from the date of lodging a claim . You will be informed of the result of the complaint via e-mail. 

Are the products have a warranty?

All products are covered by a two-year pledge.  

How do I register?

Join us on www.x-factor.pl entering your e-mail and accepting the rules of procedure..  

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